Troubleshooting


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  1. The pages on the site don't load properly; I don't see any navigation links.
  2. I keep getting a Comet Cursor pop-up window.
  3. All the PADDs are too big for my screen, I can't see all of them.
  4. I don't see any way to navigate between the seasons of each series.
  5. I can't find any navigation bar for your site, I just see a blank space on the left near the top of each page.
  6. I can't find my answer here.
  1. The pages on the site don't load properly; I don't see any navigation links.

    The most likely cause of this is that "JavaScript" is not enabled in your browser. To correct this in Netscape, click on the "Edit" menu and go down to "Preferences". In the side bar of the Preferences dialog, click on "Advanced". You will see a list of items with checkboxes next to them. Make sure that there is a checkmark in the box next to "Enable JavaScript". To correct in Internet Explorer, click on the "Tools" menu and go down to "Internet Options". In the dialog box that opens, click on the "Security" tab at the top. If there is a vertical slider and it is set to "High", move it down to "Medium". If there is no slider, and it says "Custom", either click on "Default Level" to set a default level of no more than "Medium", or click on "Custom Level", and check the appropriate items in that dialog box.

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  2. I keep getting a Comet Cursor pop-up window.

    This is because you do not have the Comet Cursor plug-in installed for the browser you are using. You may try to install this if you wish, otherwise just click "No" to close the pop-up. Note: As a certain incompatibility has arisen with the Netscape plug-in on Windows XP, I will shortly be removing the cursors from all my pages.


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  3. All the PADDs are too big for my screen, I can't see all of them.

    Your screen size is set too small (most likely at 640 x 480 pixels). This site requires a minimum of 800 x 600 pixels to be properly viewed. It looks best, however, at a resolution of 1024 x 768. To change this in Windows, click on "Start", go to "Settings" and open the "Control Panel". In the Control Panel, open up the "Display" panel. Click on the "Settings" tab at the top and under "Screen Resolution", move the slider to the right until it says at least "800 x 600" (required) or "1024 x 768" (recommended). Click apply. In the next dialog, click "yes" within 10 seconds to keep the change.

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  4. I don't see any way to navigate between the seasons of each series.

    This would be because you do not have Java enabled in your browser. To correct in Netscape, follow the procedure given above to enable JavaScript, but this time, ensure that there is a checkmark in the box next to "Enable Java". To correct in Internet Explorer, follow the procedure given above to enable JavaScript.


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  5. I can't find any navigation bar for your site, I just see a blank space on the left near the top of each page.

    This is because you do not have the "Macromedia Flash Plug-in" installed on your browser. This site uses "Flash" for many of it's navigation bars. To correct this, go to the Macromedia Flash Website and download the plug-in. After installing the Plug-in, return to deepspace93.com and enjoy. (hint: right-click the link to add it to your bookmarks or favourites.)

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  6. I can't find my answer here.

    Try our F.A.Q. or contact us.

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